中小企業の買収後統合における外部関係の継承
調剤薬局における媒介役割の形成
DOI:
https://doi.org/10.51094/jxiv.7061キーワード:
M&A、 PMI、 買収後統合、 外部関係、 専門職、 境界連結抄録
本研究は、中小企業の買収後統合(PMI)において、外部専門職との関係が内部の協力に影響する状況を対象に、内部専門職の媒介役割がどのように形成され、外部関係の継承に関わるのかを検討する。調剤薬局K社を対象とする探索的単一事例研究として、2017年1月から4月初旬までの従業員面談記録、医師・医薬品卸との協議・交渉記録、現場観察記録等を分析した。買収前には薬剤師である前社長が医師との専門的協議を担っていたが、医療・薬事を専門的背景としない主体への経営交代後、経営実績や方針の説明だけでは協力の形成に至らなかった。これに対し、内部薬剤師への店長役割・権限の付与、本人による役割受容、医師との協議への参加を通じて、医師の要望を仕入れ・調剤対応へつなぐ体制が形成された。事例は、買収後の外部関係の継承が、関係主体の継続だけでなく、その関係を担っていた機能を新体制の内部役割へ再配置する過程を含みうることを示唆する。また、媒介役割を所与のものとせず、その担い手の任命・受諾、外部からの条件付きの受け入れ、実際の協議参加を区別して捉える必要性を示す。
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